We aim to please, but if you are not entirely satisfied with a purchase from our website we are happy to offer a refund. You must notify us within 14 working days of your receipt of the order via our returns link. Goods must be returned to us unworn, in perfect condition, and in its original packaging within 28 days from the original purchase.
Please be aware that all special order purchases exempt from refund and exchange policies.
Non refundable orders are listed below:
Commissioned bespoke designs
Customised or personalised pieces (bespoke)
Rings with a bespoke sizing made specifically outside our standard size M stock
Pieces which have been worn and damaged
Items offered during our archive sale
Items offered at a discounted rate
All returns should be sent in the original packaging via a secure signed for and insured postal service (Royal Mail Special Delivery in the UK, UPS, Fedex or DHL). We are not responsible for any issues encountered with your postage of your return. You must supply us with a tracking number and evidence of postage. The customer will be responsible for duties and taxes on any returned or refused orders and we will deduct these from the original cost of the order if charged. We recommend that for international returns you mark your package "British Returned Products - No Commercial Value" as description of contents on all paperwork for your chosen carrier. However, customs duty charges may still be applied and the amount will be deducted from your merchandise refund.
We advise you to keep your proof of posting and to pack your jewellery with care in the original packaging. Please include your original order slip and notify us of the return here.
Once we are in receipt of the return we will credit your account within 14 days, for the full amount of the goods excluding any delivery charges.