SHIPPING
Delivery Option Service Delivery Times Cost
UK Standard - Recorded Order before 3pm: 1-2 working days £10
UK  Saturday or Royal Mail Special  Order before 3pm: Next Day £15
Europe Fedex/UPS 1-2 working days £25
Rest of World Fedex/UPS 5-7 working days £45
 
A signature will be required upon receipt, so please ensure that you give an address where there the package can be received.  If no one is available to receive your parcel, a calling card will be left to advise you on collection or re-delivery.  A tracking number will be supplied via email when your order has been dispatched. Please be aware that delivery costs quoted do not include import taxes. Any customs charges are the sole responsibility of the customer.
 

If you’d like to collect your order directly from our London studio, please contact us: info@florabhattachary.com to arrange and we will refund you your delivery charge.

BESPOKE, MADE TO ORDER AND PERSONALISED DESIGNS

All designs in our collections can be specially made-to-order and customised with a preferred type, colour or size of stone and metal.  Many of our designs are especially made to order and can be personalised for your.  Simply contact us to discuss the possibilities.  

We love giving heirloom pieces a new lease of life by re-modelling materials into contemporary ad fresh designs.  Our insurance will cover your jewels while its in our possession. However, it is advisable to have your stone appraised prior to leaving it with us for re-setting. This will ensure that our insurance covers it at its accurate value.

For bespoke and customised orders we require a 50% deposit as confirmation of your order before production starts. This deposit commits you to purchase and the order cannot be cancelled. The balance will be paid in full before collection or dispatch of the order. Payment can be made by debit card, credit card or bank transfer. Goods remain the property of Flora Bhattachary Fine Jewellery until full payment has been made.

RETURNS

We aim to please, but if you are not entirely satisfied with your purchase we are happy to offer an exchange or credit note within 30 days of purchase. Alternatively we will refund a sale made through our website if it is returned to us unworn, in perfect condition, and in its original packaging within 14 working days of your receipt of the order.

Pleae be aware that all special order purchases exempt from refund and exchange policies.  

Non refundable orders are listed below:

Commissioned pieces (bespoke)

Customised or personalised pieces

Designs made specifically outside our standard stock size M 

Pieces which have been worn and damaged

All returns should be sent via a secure signed for postal service (Royal Mail Special Delivery in the UK). We advise you to keep your proof of posting. The returns address is:

Flora Bhattachary
Returns
42 Britton Street
London
EC1M 5AD

Once we are in receipt of the return we will be able to credit your account within 30 days, for the full amount of the goods excluding any delivery charges.

Discounted or Sale Items

All sales are final for any items purchased at a discounted rate and no exchanges or refunds will be made on discounted items.

Warranty

We provide a six month warranty on all our jewelelry from the date of purchase.  Any faulty goods will be exchanged or repaired.  However, items displaying damage deemed to be a result of excessive fair wear and tear will not be accepted under the terms of warranty. We may be able to repair these pieces at a small charge of £50 plus postage.

Duties and Taxes

Please be aware that any customs duties or taxes incurred by the posting of goods outside the UK will be the responsibility of the purchaser.  We will do our best to ensure that these are covered within the postage and via the customs forms details, but international customs may occasionally require additional duties to be paid.

Please contact us for further information on info@florabhattachary.com