ORDERING

All orders are processed pending availability and payment verification. Most items in stock are processed within 2 working days.  If an item needs to be made to order we will notify you of the expected turn around time on receipt of the order.  Please be aware that these are estimated lead times and can be subject to changes.  We will notify you of any potential delays to an order.

We will only accept an order when we:

  • Receive full payment for of the order plus any applicable delivery charges
  • Can confirm your order is in stock and available
  • Can confirm we are able to deliver to the delivery address

An order takes place when you receive a confirmation email from us to the email you have provided.  This is subject to our acceptance of your order, or your cancellation of the order in accordance with your statutory rights and our returns policy.  Our confirmation email will notify you that we have dispatched the products you ordered. 

We reserve the right to refuse any orders prior to our acceptance and at our sole discretion. Prices will be subject to the exchange rate applied by your credit or debit card company.  Should we take payment from you prior to non-acceptance of your order, we will refund you. Please note that refunds may take up to 10 business days or longer subject to your bank.

Non-acceptance may be the result of one of the following:

  • We are unable to meet the order because our goods are out of stock, faulty, or have a pricing error
  • We are unable to obtain authorisation for your payment. We will not accept an order if your card is due to expire within 28 days of your purchase date. You must provide and use and a valid payment method that we accept and you guarantee that you are authorised to use the payment card you provide us.
  • You do not meet our eligibility to purchase policy: 

    To purchase our products you warrant that you are 18 years or older; have the legal capacity to enter into binding contracts; that your purchase is for private and individual use; and that you are not resident in a county where making a payment to our website would breach any laws in that county.

If you require any information regarding an order you can contact us on: info@florabhattachary.com
    PROMOTIONS

    All prices, discounts, and promotions posted on our website or other selling platforms may be subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email.

    SHIPPING
    Delivery Option Service Delivery Times Cost
    UK Standard - Special Delivery Order before 3pm: Next Day £0
    UK  Saturday Royal Mail Special  Order before 3pm: Next Day £0
    Europe Fedex/UPS/DHL 1-2 working days £35
    Rest of World Fedex/UPS/DHL 5-7 working days £65
     

    We will deliver your order using a nominated courier of our choice. Specific delivery details will be estimated at the time. Delivery services are available in most areas, however if our standard courier services are not available, we will advise.  Products delivered outside United Kingdom and Europe are NOT shipped on a Delivery Duty Paid (DDP) basis.

    A signature will be required upon receipt, so please ensure that you give an address where there the package can be received.  If no one is available to receive your parcel, a calling card will be left to advise you on collection or re-delivery.  A tracking number will be supplied via email when your order has been dispatched. 

     
    Please be aware that delivery costs quoted do not include import taxes. Any customs charges are the sole responsibility of the customer. When ordering from Flora Bhattachary you are considered the "importer of record".  Please note that you must comply with all applicable laws and regulations of the country for which our products are destined. We will not be liable for any breach by you of any such laws or incurred costs you may be subject to pay or for any delay due to products being held at customs. 
     

    All courier delivery services are subject to stock, courier area, availability and demand. Delivery times are estimated and cannot be guaranteed.  Flora Bhattachary and/or our nominated carrier are not liable for any delay or failure to deliver your order within the estimated time frame and orders delivered outside the estimated delivery time due to delays cannot be compensated.

    If you would like to collect your order directly from our London studio, please contact us: info@florabhattachary.com to arrange and we will refund you your delivery charge.

    BESPOKE, MADE TO ORDER AND PERSONALISED DESIGNS

    All designs in our collections can be specially made-to-order and customised with a preferred type, colour or size of stone and metal.  Many of our designs are especially made to order and can be personalised for your. Simply contact us to discuss the possibilities and lead times.  

    We love giving heirloom pieces a new lease of life by re-modelling materials into contemporary ad fresh designs.  Our insurance will cover your jewels while its in our possession. However, it is advisable to have your stone appraised prior to leaving it with us for re-setting. This will ensure that our insurance covers it at its accurate value.

    For bespoke and customised orders we require a 50% deposit as confirmation of your order before production starts. This deposit commits you to purchase and the order cannot be cancelled. The balance will be paid in full before collection or dispatch of the order. Payment can be made by debit card, credit card or bank transfer. Goods remain the property of Flora Bhattachary Fine Jewellery until full payment has been made.

    RETURNS

    We aim to please, but if you are not entirely satisfied with your purchase we are happy to offer an exchange or credit note within 30 days of purchase. Alternatively we will refund a sale made through our website if it is returned to us unworn, in perfect condition, and in its original packaging within 14 working days of your receipt of the order. 

    Please be aware that all special order purchases exempt from refund and exchange policies.  

    Non refundable orders are listed below:

    Commissioned pieces (bespoke)

    Customised or personalised pieces

    Designs made specifically outside our standard stock size M 

    Pieces which have been worn and damaged

    All returns should be sent via a secure signed for postal service (Royal Mail Special Delivery in the UK or a reputable courier company). You must supply us with a tracking number and evidence of postage.  On returned or refused orders the customer will be responsible for any duties or taxes due and we will deduct these from the original cost of the order if charged.  We recommend that for international returns you mark your package "British Returned Products - No Commercial Value" as description of contents on all paperwork for your chosen carrier.  However, customs duty charges may still be applied and the amount will be deducted from your merchandise refund.

    We advise you to keep your proof of posting.  Please include your original order slip and return the order to the address supplied or:

    Flora Bhattachary
    Returns
    42 Britton Street
    London
    EC1M 5AD

    Once we are in receipt of the return we will be able to credit your account within 30 days, for the full amount of the goods excluding any delivery charges.

    Returns on Discounted or Sale Items

    All sales are final for any items purchased at a discounted rate and no exchanges or refunds will be made on discounted items.

    Warranty

    We provide a six month warranty on all our jewelelry from the date of purchase.  Any faulty goods will be exchanged or repaired.  However, items displaying damage deemed to be a result of excessive fair wear and tear will not be accepted under the terms of warranty. We may be able to repair these pieces at a small charge of £50 plus postage.

    Duties and Taxes

    Import taxes, duties and additional local fees are NOT included in the price shown and are the sole responsibility of the customer to pay. Please be aware that any customs duties or taxes incurred by the posting of goods outside the UK, or returning goods back to the UK will be the responsibility of the purchaser.  We will do our best to ensure that these are covered within the postage and via the customs forms details, but international customs may occasionally require additional duties to be paid.  We have no control over these charges and cannot predict their amount. 

    See above for our policy on duties and taxes on returns.

    VAT

    All prices are, unless otherwise stated, inclusive of VAT and any other applicable taxes. Our prices are shown inclusive of VAT at the current UK rate.  Our VAT number is: 328140032.  

    Please contact us for further information on info@florabhattachary.com