LIMITED WARRANTY

WARRANTY

We provide one year's warranty on all our jewellery from the date of purchase and to the original purchaser. This warranty applies only to the original purchaser and is non-transferable. Our warranty covers breakage or malfunction under normal use due to defects in material or craft where the breakage occurs within a year from date of purchase. Any goods with a manufacturing fault identified within one year will be repaired, or at our option, we will replace any defective pieces with the same or comparable piece. Faulty goods must be returned as soon as a defect is noticed. Please return in the original packaging or robust and secure packaging via an insured and signed for postal service.  

This warranty does not cover damage resulting from neglect, abuse, misuse, loss or theft of your Flora Bhattachary product. Items displaying damage deemed to be a result of excessive wear and tear, damage or carelessness will not be accepted under the terms of warranty. We will inspect your design and will contact you to confirm if the piece is deemed to be covered under warranty and to explain your alternative repair options and their costs.  

Any third-party alterations or adjustments to the product will void this warranty.

We recommend taking out insurance to cover normal wear and tear and loss or theft and are happy to provide an insurance valuation on our Flora Bhattachary jewellery. Please be aware that our warranty does not include the replacement of central stones and these should be insured.

We strongly advise regular servicing and cleaning of your jewellery. Information on how to properly care and maintain your jewellery is provided at time of purchase and available to view on our website. Please feel free to contact us to book your piece into the workshop where we can assess and let you know of any required maintenance work and cost.  Damage or loss as a result of failure to appropriately repair or maintain your jewellery will not be included in our warranty - including stone loss, product loss, theft, scratching, denting or bending the mount, claw wear or damage, chemical discolouration.  

Please be aware that because of the nature of organic stones, we cannot always guarantee a perfect match to the original. We do our best to match but where we have to replace a component or remake a design, we may need to use the closest match that we can find. As our pieces are made by hand, slight differences be noticed in the final design.

Beyond the one year period, depending on the circumstance of damage and taking into account a reasonable expectation of deterioration from the length of time the jewellery has been worn, we will be happy to repair the item for a small fee upon request. The charge is required because additional components or gemstones and work may need to be carried out. This will be individually quoted on review of the product and before works are carried out. 

If you have any issues at all with your order, please get in touch and we will be happy to help.